Welcome !

    Hi everyone ! this is a blog dedicated to Giacomo's restaurant,where,as everybody knows, you can find the best italian food in Boston that money can buy!! The site is not paid or supported by any business ..it's just meant to help the customers with all the information i can provide and if anyone wants to leave their thoughts on the site , you're more than welcome ! I'll happily answer all the questions and do some research for the ones that really need to know !

32 comments:

  1. I need the owner to contact me. I do not understand why the wait-staff was rude to me tonight.

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    1. Can u please provide a way of contacting you?I am sure that our management will look into the issue...you can post your email or telephone number here...I will not publish it...but just forward the info to our managers...or you can call the restaurant on Monday, Thursday, Friday and ask for Richie

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  2. This place is ABSOLUTE A DISASTER!!! Definitely THE WORST dinning experience I have ever had.
    Last Friday, Sept 16th, 2011. I went there for dinner. We were really looking forward to it because of the good reviews on yelp. We got there around 7:30pm. There was a line outside of the restaurant. We waited in line for 30 mins to just to talk to the host and have our names down. The host, JOHN, told us it would be1.5 hours to 2 hours wait. We were a little surprised since we already waited 30 mins in line. However, since we already had our minds set on this place, we agreed to wait for another 1.5 to 2 hours. The host told us there is a bar next door. We went to the bar that the host mentioned, there were no seats, so we decided to take a walk around the neighborhood. After 1 hour+ walk, we went back to the restaurant and the host, JOHN, told us that he was looking for us 45 mins ago. We said you told us the wait was gonna be 1.5 to 2 hours. Then, he said very IMPATIENTLY that there is nothing he could do for us, we have to wait again and there were 3 people that were in front of us. I told him it was not our fault that we were not there when he called our name because he just told us the wait was 1.5 hrs to 2 hrs. I wouldn't expect him to call our name after 15 mins if he told us the wait was 1.5 hrs to 2 hrs. I was explaining to the host, JOHN, but he wouldn't listen and just walked away. When I was trying to get his attention again, he said you are welcomed to leave, you do not have to stay. OMG, how rude was that. We already waited for an hour and half, so why the heck would I want to leave. Then, I was trying to talk to him again, THE MOST UNBELIEVABLE THING CAME OUT OF HIS MOUTH, he said, WE DO NOT LIKE YOU, YOU CAN LEAVE NOW! I couldn't believe my ears, I have not had anybody told me to leave the restaurant ever especially it was their fault. How rude was that?! I was very very mad. I know this place is popular, I get it, but nobody should ever treat their customers like this. He was the rudest staff I have ever encountered. We wasted almost 2 hours waiting. It was almost 10pm and we were hungry and the host just told us to leave after almost 2 hours wait. I am so surprised that this place is still in business. No matter how good your food is, THE ATTITUDE AND THE BAHAVIOR JOHN DEMONSTRATED IS ABSOLUTELY UNACCEPTABLE. Dinning is NOT only about food; it is about the entire experience.
    The valet guy was extremely nice though. He witnessed our entire experience and he felt very sorry for us. He wouldn't take money from us for parking, but it was not his fault so we had to put money in his pocket at the end.
    We left the restaurant extremely angry and humiliated. I do not know how they still managed to stay in business with TERRIBLE SERVICE like this; I had to assume that the food must taste like it's from heaven right? Out of curiosity, we went to the north end location the second day. We waited about an hour in line. No complains since we got a seat. We ordered calamari, mozzarella marinara, mussels, lobster ravioli, swordfish pasta. The food was definitely below average.

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  3. I agree with the above comment.

    This site claims not to be affiliated with the restaurant, but I am skeptical. The criticism is deserved and the restaurant should hear it.

    I live in Boston and eat out often. I went to Giacomo's in Oct. 2011, at the insistence of family members visiting from out of town. It was the worst restaurant experience I have had in a very long time.

    Feel welcome? We did not. We waited in line for 2 hours, only to be herded inside and packed together with like cattle. No one goes here but tourists.

    The service felt like we were in a diner. The waitress was not rude, but she rushed us. (All those people standing in line outside.) She handed us plates, which we then passed around. There was no room for her to walk around the table. We cleared too. Service? I do not think so. And, we were so close to the other diners (tourists only) that we were forced into a communal experience. No personal space. And, the place is loud.

    The food was boring to terrible. I ordered pesto which contained no basil. There was tortallini covered in glue. Lobster pasta reportedly was OK (because the lobster was relatively fresh), but the sauce was not. Even the bread was bad. Tomatoes were the worst quality. Summary: Bad ingredients make bad food. You give Italy a bad name.

    And, you do not take credit cards. Very inconvenient.

    There is good Italian food in Boston--but not here.

    Tourist trap! Fleece the customers!

    I wouldn't go back on a bet. And, just today, I advised a friend (party of 5) to skip it.

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    1. You are absolutely wrong. Please don't listen to these people. They must be expecting Ritz Carlton. This is a fun place to dine with the best Italian food in Boston. I am Italian, I know Italian food. This is not a touristy place. They customers are 90% local. I have been going there for 15 years.
      If you are expecting tuxedoed waiters and exotic atmosphere this is not the place for you.
      These people do not understand Italian food. They said the bread was bad. This should be a clue to who these people are. They don't know what Italian bread is suppose to be like. Great Italian bread has a thick crust.
      Don't let this review stop you from going. It is crowded, noisy and very busy. Don't go there for atmosphere, just great food

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  4. I hope this owners and president of this restaurant realize how many valuable customers out there will probably never come back or be recommended to a place that is disrespectful, arrogant, rude, and unprofessional. This has been the only restaurant I've ever made recommendations to friends from all around the world, but after last night's experience, I wouldnt even recommend to the locals. My reservation for a party of 8 did not exist last time even though I've confirmed it last week with a hostess. Upon arrival the hostess working at 9pm on June 4th was rude, arrogant, and unprofessional about handling a customer complaint. On top of that there were no managers or owners to talk to about the issue. You've made the worst decision when you left the restaurant in the hand of the hostess. Her \ words were exactly "Calm down its only a dinner." Im sorry but its not just a dinner, it was my brother's graduation dinner. Can you understand that? First approach in running a customer driven business, reassess your staff. Starting with those at the front door.

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    1. You are wrong. They are not rude or arrogant. They are busy and efficient. If you want tuxedoed wait staff you're in the wrong place

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  5. OMG! And I was looking for some places to take my wife on our first trip to Boston. But 3 reviews and all negative? Strike three and yerrrrrr OUT!

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  6. I would give the BackBay location a try on a weekday...

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  7. We had the best experience at Giacomo's in the North End tonight. We live in Texas but have made it a tradition to come up to Boston each year while visiting Connecticut for the holidays. Each year we also go to Giacomo's in the North End for dinner, as its the best meal in Boston. This year had been an especially hard holiday season because we are from Newtown, CT and went to Sandy Hook Elementary School. Needless to say it was a fun distraction to come to Boston to celebrate the holidays. That being said, our waitress Donna was so sweet and fun that we gave her a Sandy Hook School bracelet to thank her for her kindness. She was so appreciative tht she told the other waitress who then came to our table an gave us a donation to the town asking us to pass it on. These are the random acts of kindness that keep us all moving forward. Thank you Giacomo's :)

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  8. I know they do not do reservations but what about catering? My parents love this place and they have a big B-day coming up and I would love to take all there (20 people, italian family) or have them cater it. Any suggestions??

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  9. I would say,if you intend to have dinner around the time the restaurant opens,you can call in a large take out order,you just have to come pick it up from the restaurant. I would suggest calling ahead and setting up the details of the order with Richard Talieri, our manager and picking up the food from the southend location on 431 Columbus Ave.

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  10. If I came around 7:30 on a Saturday, about how long would I have to wait in line for a table for 4?

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  11. 7:30 for all the restaurants in the area is the rush hour peak time...so...I would say 20 to 40 minutes ...you have to factor in the weather, season, whether there's a game at the Garden or a show, holidays, children's vacation ...

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  12. Can you all realize that this restaurant in the North End is located in THE busiest tourist spot in the state? LOL! I don't even eat there and I live in the NE. BUT, you really need to understand the Italian way which is really: You wanna be an ass, you'll get treated as such.

    I applaud such a value.

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  13. I will be in Boston on July 4th. Will the Northend location be open? Regular hours?

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  14. Yes ,both restaurants are open, regular hours

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  15. I & two friends had a great meal 6/18 and am bringing wife back later this week. While there is never an excuse for rude hosting, guests have to understand the nature of 'neighborhood dining'. It may not be for everyone. As far as poor quality of food, that is most likely someone who cannot make an informed opinion because they are already mad at other issues. The food is almost always excellent.

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  16. Hi:

    I notice that you say this blog is not paid or supported by any business -- does that include Giacomo's? I'm just tyring to discern if this is their blog or simply something published by a very happy, regular customer? Thanks.

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  17. I have been working for the restaurant for over 10 years,the restaurant itself does not have an official website ...so I put this together for customers that are looking for info online...

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  18. Ok, thanks. I appreciate you response, but that does not really answer my question, specifically if the website is supported by Giacomo's. So, to be very clear, I'm trying to figure out if this is actually the restaurant's website?

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  19. no,it's not supported by the restaurant,as i said the restaurant does not have an official website yet...i do this at my own expense..

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  20. Thank you all for the information. I am traveling to boston this weekend and was online looking for places to go. I think I will save myself the aggrevation and stay away.

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  21. I live 30 minutes from Boston. I have been to giacomos at least 20 times, I have brought family and close friends. If you're looking for quiet dining do not go there. If you're looking for the best food in the North End I highly recommend it.

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  22. Finally got into Giacomo's North End first seating 8/25/IT WAS ONE OF THE UNLUCKY MOMENTS IN MY DINING EXPERIENCES. You could not enjoy a leisure meal because the dinners are rushed to get the next person in line a table. One of the persons in my party put the fork down and had to stop the bus boy from taking her dish. They do not have beer glasses and they tell you that the wine glass (4oz) would have to do. Then a my none empty beer bottle was taken.The waitress miscounted the cash and asked if we were displeased with her service. On top everything the food was fair,at best. A TOUR-EST TRAP. LONG LINES DO NOT MEAN GOOD FOOD. A NUMBER OF OTHER RESTAURANTS ARE MUCH BETTER IN THE NORTH END.

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  23. Are you aware that your valet uses resident parking in the south end? It's bad enough you take up 2 parking spaces for your valet service, but your customers are paying for a service and you are abusing it.

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  24. I have family coming into Boston on Christmas Day. Will the North End restaurant be open for dinner that night (around 8)?

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  25. no,sorry , we're closed the Christmas Eve and
    Christmas Day

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  26. So sorry to hear of Bill's passing. He was obviously well liked. I have a message for Richard Talieri, though. Bill was probably going to see an Alice Cooper show because he's got more talent than anyone currently on the scene. And he has a committed fan base who once they here that one of their own has passed, will likely respond in a passionate way. Don't be surprised if you hear from the Master either.

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  27. Hi Cosmin --- You are maintaining a great site. I live in the south end and take away from your restaurant probably once a month, if not slightly more frequently. Tonight I took away and when I arrived home found that the order of calamari was missing. I called and the person that answered said I would need to return to pick it up (no apology offered), in fact they said that they tried to give it to me, which was a not true as after receiving change I waited around trying to leave a tip but everybody was so manically running around I couldn't even do that --- seemed no one wanted it. On the phone they told me only thing they could do was hold the order (which they forgot to place in my bag) I responded its cold, your mistake, either have it brought to me (which I understand is impractical) or credit me when I next come in. They would action neither of these and insisted I come in --- not fair as I had already made the walk and returned home to eat - not my fault. The hostess was very rude and lied, frankly I am far from impressed. Interested in your thoughts

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  28. I am sorry for your experience... We try every time to take care of our regulars as best possible...as well as our one time customers... Due to the fact that our hosts don't last a long time, it takes a little while for the new host to learn the regulars,the way the restaurant works and get used with the fast pace of it... I worked last night and I am aware of your issue. You talked with one of the owners and the host last night on the phone. All I can do is bring your post to the attention of the owners which I do with all the issues that are coming through the website. I am sure that if you come in again and let the host know about the forgotten calamari you will get credit on the next order. Hope to see you again !

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  29. Here's the review I posted on Yelp and Tripadvisor - please share with the owners:

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    Let me preface this review by saying that the food tasted fine. The one star is not because the food tasted bad. But this is Boston - if you want good Italian food, you have plenty of options. You might as well go to a restaurant with quality service. The one star for Giacomo's is because of the TERRIBLE service that we received at this restaurant.

    We had a reservation for 8:00. We showed up on time, and were told that they were having an extremely busy night, so we'd have to wait about 15 minutes. Because the restaurant is small, we were told to stand outside. However, that 15 minutes eventually because 1 hour - we weren't seated until 9:00. We were told about five times that it would be "just a few more minutes". All this while, we were forced to stand outside in the 25 degree weather.

    They were clearly overbooked, and that's fine - this sort of thing happens at restaurants. Had they told us that it would be an hour wait, we would have been a bit annoyed, but at least we could have chosen to go elsewhere. But instead of giving us (and other patrons who were patiently waiting well past their reservation times) an honest assessment of how long it would take, they continued to lead us on by saying that our table was almost ready.

    When we were finally seated, we weren't given any silverware even after our dishes came out. We had to ask for it. Not a big deal, but I figured I might as well mention this while I'm at it.

    We asked our waiter to speak to the manager after we got the check, just to express our dissatisfaction with our experience at the restaurant. This conversation is what really prompted me to write this review. First off, he clearly didn't want to speak to us. One member of our party went to the bathroom while we were awaiting the manager's presence, and she overheard our waiter telling the manager that our table wanted to speak to him. He apparently sounded very reluctant to speak to us. The manager also passed by our table a couple of times (though at the time, we weren't sure if he was the manager), and didn't stop to talk to us for another 10 minutes. I'm convinced that he was hoping that we'd get tired of waiting for him and that we would just leave.

    The manager initially gave a hollow apology, blaming the scheduling mishap on an unusually busy night and patrons before us taking too long to vacate their tables. It wasn't until we really pushed the issue until he finally admitted that it was wrong for the hostess to constantly assure us that our table was almost ready, when it really wasn't. We weren't asking for any compensation or anything of that sort - in fact, we tipped quite generously despite our terrible experience (we figured it wouldn't be fair to the kitchen staff or our waiter to skimp on the tip). The lack of sincerity in the apology has prompted me to warn everyone about this restaurant.

    Go elsewhere - you'll have a more pleasant experience.
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